Return & Refund Policy
Thank you for shopping with poolkart.com. We appreciate your support and patronage. We make sure all our products are scanned for quality and the same is only delivered after it passes our stringent parameters.
In case you are not satisfied with the product which is highly improbable, we are here to help you.
– Returns –
You have 7 ( Seven ) calendar days to return your purchase from the date you received it.
– Eligibility criteria –
- Item purchased must be unused and in the same condition when received.
- Only defective / malfunctioning item/s will be accepted.
- Item must be in the original packaging.
- Receipt / Invoice needed as a proof of purchase.
– Refunds –
Once we receive the item, we will inspect and immediately notify you on the status of your refund. If your return is approved, we will initiate a refund via original method of payment ( In case the same item is not available ) or replace the product. Replacement / refund period may vary from city to city.
– Additional information –
Poolkart.com will exchange item/s with manufacturing defect/s or malfunction. Return / exchange request shall not be entertained if the product is used, damaged physically or if the review team finds signs of use / abuse. Products that fall under this category are non-returnable and therefore such requests will be rejected.
However, if an incorrect and/or broken product is received please email us at firstname.lastname@example.org within 24 hours ( 1 day ) and rest assured we will replace the product. It can take up to 7 working days for exchanges/refunds to be processed. In the meantime poolkart.com will keep you updated on the status of such request.
Incorrect address will only elevate the refund / exchange request further. You are therefore requested to send us the correct address. If the product is not received at the other end we are not liable for the delay and the charges for re-sending ( courier ) will be borne by the buyer.
Note – The cost of returning the product is to be borne by the buyer as we do not charge for shipping the same. In case a refund is initiated the shipping / courier charges will be deducted.
– Contact Us –
If you have any questions / queries on how to return your item then contact us at the above mentioned email address or the below mentioned address.
B/51, Olympic Towers, Off Link Road, Andheri West, Mumbai – 400 053.